Hotlines
VISSER repair service
Hotline +49 203 66 72 60
Service form
ESSMANN-IT-Support
Hotline +49 40 84000426
Support form
We repair your industrial scales
When your scales go on strike, every minute counts.
VISSER | Waagen is your reliable service partner for the rapid repair and troubleshooting of industrial weighing systems – from the first call to recommissioning.
Thanks to our customer service, which is available every working day, remote diagnostics options for software problems and an experienced on-site service team, we minimize downtimes and ensure high availability of your systems.
When does a repair make sense?
In contrast to a modernization, a repair involves the targeted replacement of defective components on a one-to-one basis – cost-efficiently, without changing the overall technical condition. This ensures continued operation at short notice, especially with older weighing systems.
Advantages of VISSER repair services:
- Rapid availability of spare parts
- Obtaining the system configuration
- Minimal downtime
Why regular maintenance is crucial
Once a weighing system has been commissioned, regular maintenance is essential to ensure long-term measurement accuracy, availability and operational reliability. We check all components, calibrate settings and inspect the software – with foresight and in compliance with standards.
Modernization as a long-term option
If repairs are necessary too frequently or no longer make economic sense, we will work with you to examine the options for modernization or system replacement – tailor-made, future-proof, investment-safe.
Maintenance as a success factor
Mechanical and electronic components are subject to wear – depending on use, environment and age. The precise replacement of worn components with original parts is therefore essential for stable performance and standard-compliant weighing accuracy.
VISSER scales repair
Rapid assistance in the event of faults – diagnostic service included
Your scales are on strike? Our service team responds immediately: the nearest technician is automatically informed via our customer center and will make their way directly to you. For maximum efficiency, we can carry out a remote analysis in advance via TeamViewer on request. This way, we know the fault before we start work and bring suitable replacement material with us directly. This saves time, reduces downtime – and ensures that your processes are up and running again quickly.
VISSER in Duisburg, ESSMANN throughout Germany
Service that starts locally – and works throughout Germany
In Duisburg and the surrounding region, VISSER is your competent partner for all your scale service and repair needs. Our technicians are quickly on site and have the standard spare parts directly in the vehicle – many problems can be solved immediately without long downtimes.
On duty throughout Germany: Together with our partner ESSMANN, we offer a nationwide service network with short response times. For urgent cases, we also deliver spare parts overnight – directly from our warehouse to you.
Personally available – digitally at any time
Do you need support or would you like to report a fault? Our customer service in Duisburg is there for you personally on weekdays from Monday to Friday – just give us a quick call and we will take care of your request.
Available for you around the clock: Simply use our support form outside service hours. Your query will be entered into our system immediately and we will get back to you with a solution as quickly as possible on the next working day.
High availability of spare parts
Top-quality spare parts – quickly available, directly on site
Whether screw or weighing electronics – at VISSER in Duisburg you will only receive high-quality spare parts, precisely tailored to your systems. Thanks to our close connection to the central spare parts warehouse of the ESSMANN Group in Hamburg and the locations in Berlin, Wallenhorst, Saalfeld and Westhausen, even rare components are available quickly.
With our digital inquiry and logistics system, we ensure that spare parts are delivered directly to where they are needed – even overnight, directly to our service technician’s vehicle. This is how we keep your scales reliably operational – with minimal downtime.
Repair service – even without a contract
Not (yet) a VISSER maintenance customer? No problem. Whether it’s a one-off repair or an acute fault, we provide fast, transparent and reliable help.
Our service team will be happy to provide you with a non-binding quote and carry out all work with the usual VISSER quality – regardless of existing contracts.
